Table of Contents
1. How long do I have to make a return?
We are happy to accept returns under certain conditions, within 15 days from the date of receipt for most new items.
2. Which items can be returned?
 Non-returnable items |
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• Bodysuits, swimwear, underwear, jewelry, cosmetics, lingerie, Event & Party Supplies, DIY Supplies, Pet Supplies and accessories (except for scarves, bags and mermaid tail blankets). • Cosmetics if the seal has been opened. • Items marked as non-returnable. • Free gifts (This depends on the status of the item at the time of checkout). • Customized items. Additionally, order cancellation for customized items is not supported. |
Return requirements for returnable items:
 Wedding dresses, Suits and other Apparel |
|---|
| The product must be in new condition, unworn, unwashed, undamaged, unaltered, with the original tags and hygiene sticker (if any) intact. |
 Human Hair Wigs |
| The product must be in new condition, unused, unwashed, undamaged, unaltered, and with the original tags attached. Specifically, the product will be inspected for signs of washing, bleaching, cutting or other alterations or damage. |
 Shoes, Bags and Luggage |
| The product must be returned in new, unused, undamaged condition together with the original branded box and all accessories (shoe buckles, laces, dust bags, etc.). Shoes should only be tried on soft, clean surfaces. |
 Furniture |
| The product must be in new condition, unused, undamaged and in its original packaging (including all accessories, user manuals and included parts). |
 Mobile phones, laptops, projectors, tablets and other electronic devices |
The product must be returned in sealed and unactivated condition. Please remove all personal information from the product and place it back into the original packaging together with the user manual, accessories and any "free" gifts that came with the product. If the product is missing parts or in an unsaleable condition upon return, we will not be able to issue a refund. If you wish to claim the manufacturer's warranty, we will help you contact the manufacturer. |
 Other Categories |
| The product must be returned in brand new condition together with its original packaging. |
3. How to Return Items?
1. Log in to your SHEIN User Account.
2. Go to "My Orders" and find the order containing the item(s) you wish to return.
3. Click the "Return (Combine)" button, select the item(s) you want to return, state the reason and click "Next Step." Please note that some items cannot be returned as stated above.
4. Choose a "Return Method". Please note that due to restrictions from the carrier, some return methods may not be available for specific items.
5. Select a "Refund Method" and click "Submit"
6. In some cases, we reserve the right, at our sole discretion, to refund a product without requiring you to return it.
NOTE:
● If you wish to return items from different orders, you can return them together. When the items you return meet the label combination requirements, you can select all items in the COMBINED RETURN LIST. Remember to place all items to be returned in one package.
● If you need to return oversized or overweight items, or if you are returning from a remote area, you may need to arrange the return shipment yourself. In that case, you will need to pay the shipping fee in advance and keep the shipping receipt. After you have returned the items and they have passed our quality check, you can contact us to be reimbursed for the shipping fee.
4. What Are the Return Methods and Return Fees?
| Return Method | Return Document | Printer Required | Return Fee |
|---|---|---|---|
J&T Drop off at store | Return Label | No | The cost per return label is 40,000 VND and will be deducted from your refund. |
J&T Home pickup service | Return Label | No | |
| Self Return | Depends on your carrier | You will need to pay the return fee directly to your carrier, and we will Not reimburse this cost. | |
NOTE:
● Do not send the return package directly to the sender's address on your original package or the address on our return label, as this is not the actual return address and may affect your refund.
● If you wish to use the original shipping packaging for return, please remove/cover the shipping label on the outside of the package to prevent the return package from being mistakenly sent back to you.
5. How to Modify a Return Request?
Go to "My Orders" → Tap "Returns" → Tap "Return & Refund History" → Tap "Details" → Tap "Modify Return Items", select the item(s) you want to add/remove, state the reason, then submit the request.
6. How to Find the Return Label/QR Code?
Go to "My Orders" → Tap "Returns" → Tap "Return & Refund History" → Tap "Details" → Tap "Save Label" to view and download the Return Label.
7. How to Cancel a Return Request?
Go to "My Orders" → Tap "Returns" → Tap "Return & Refund History" → Tap "Details" → Tap "Cancel Request".
8. When Will I Receive My Refund and Under What Conditions?
| Send the return | Return received | Quality check at the warehouse | SHEIN refunds | Financial institution processing time |
|---|---|---|---|---|
| 5-7 days | 5-7 days | 1 day | Usually takes 2-10 business days, depending on your financial institution. | |
When the returned item arrives at our warehouse, we will inspect and/or test the product. If we find that the item does not meet the return requirements, such as but not limited to being washed, damaged, unsealed, activated, having the original attached tags removed, damaging the hygiene sticker, or any other case where we deem the item unsuitable for resale, SHEIN will not be able to issue a refund.
● The refund will be transferred to your SHEIN Wallet or your original payment account, as requested by you.
● To ensure a smooth and timely refund process, please make sure that the item you return matches the details listed in your return request. Any discrepancy may cause delays or prevent us from processing your refund.
● Please double-check the returned items before sending them out. We will not be responsible for the return of non-SHEIN items.
● If you receive a defective or damaged item, please contact Customer Service within 90 days from the order date. We will investigate the issue and provide an appropriate solution, including a refund if applicable.
You can click here to learn more about the Refund Policy.