On-Time Delivery Service Description
The On-Time Delivery Service applies to all delivery options, including orders with free shipping. You must check the "On-Time Delivery" box at checkout and enter a valid shipping address when placing the order. The On-Time Delivery Service can only be used with SHEIN-accepted payment methods.
With our On-Time Delivery Service, if your order does not arrive before the estimated delivery date, we will provide you with 100 SHEIN Points at SHEIN's sole discretion, subject to the restrictions listed below. SHEIN Points or promotional wallet credits will be issued to your SHEIN User Account within 2 business days after the missed estimated delivery date (for Cash on Delivery orders, they will be issued after delivery) and will expire 30 days from the date of issuance. You can view your points and credits in your SHEIN digital wallet. Please use these points and wallet credits before they expire.
The estimated delivery date is the latest time frame included in your order confirmation email. The date the package arrived at your address is determined by the tracking information provided by our carrier. The necessity of prioritizing service provision is at SHEIN's discretion, as current tracking obstacles and local logistics may make delivery tracking difficult in certain specific areas.
We will provide you with 100 SHEIN points (at SHEIN's sole discretion and subject to change), only in the following cases
● If we have sent your entire order in one package, and that package does not arrive on the estimated delivery date● If we have sent your order in multiple packages, and one of the packages (in that order) does not arrive on the estimated delivery date● If we have sent multiple orders in one package, and that package does not arrive on the estimated delivery date of one of the orders in the package (excluding reshipped packages)1. Force Majeure Events
The On-Time Delivery Service does not apply if the order cannot be delivered on time due to unforeseen events beyond our reasonable control, including but not limited to
● Natural Disasters: Storms, floods, earthquakes, fires, pandemics, etc.● Government Actions: Laws, regulations, or restrictions issued by the government or public authorities● Customs Clearance: Changes in customs clearance laws or policies● Social Events: Strikes, work stoppages, riots, wars, terrorist attacks, government actions, or declared states of emergency in regions or countries● Logistics Barriers: Strikes in freight transport, transportation equipment breakdowns, or other transportation delays● Infrastructure Incidents: Telecommunications disruptions, power outages, or inadequate transportation servicesThe determination of whether an event qualifies as force majeure is entirely at SHEIN's discretion
2. Address or Operational Issues
The On-Time Delivery Service does not apply to orders that fail delivery due to the following reasons
● Providing an incomplete or incorrect shipping address or postal code● Delays caused by the user's failure to pay related taxes or fees on time, resulting in package delays or non-delivery● Packages returned to the sender, or failed delivery due to the recipient's absence3. Attempted Delivery or Specific Circumstances
If the delivery personnel attempted delivery on or before the committed delivery date but was unsuccessful (e.g., delivery to a parcel locker or post office for pickup), it is considered delivered. Other exceptions include
● You request a change in delivery time● Delivery failure attributable to the recipient (e.g., unreachable, moved to a new address, or refused to accept the package)● For Cash on Delivery (COD) orders, if the first delivery attempt is made on or before the latest estimated delivery date, no compensation will be provided4. Special Packages and Account Issues
● All packages of the same order (excluding reshipped items) have been delivered on time● Specific packages participating in promotional activities● Orders that have been fully refunded● Each order, regardless of the number of packages, is only eligible for the On-Time Delivery Service once● If compensation has already been provided with customer service assistance, it will not be reissued● Orders not linked to a valid SHEIN user account● Accounts that are suspended, terminated, or in abnormal status Points Description
● Conversion: 100 points = 1 USD● Points are valid for 30 days and will automatically expire if not used within this period● Points can be used to discount up to 70% of the total order value (excluding taxes, shipping fees, and insurance costs)● The system will prioritize using points that are about to expire at checkout● Points balances cannot be transferred between different SHEIN sites. You can check your points balance on the Points History pageThe use of SHEIN points is subject to the following policy:
Points Policy For Support
If you have any questions or concerns, please contact our online customer service.
We are committed to ensuring on-time delivery for every order, although delays may occasionally occur due to uncontrollable factors.
Thank you for your understanding and cooperation.