Table of Contents
1. How long do I have to make a return?
We are happy to accept returns under certain conditions, within 15 days from the date of receipt for most new items.
2. Which items can be returned?
 Non-returnable items |
|---|
• Bodysuits, swimwear, lingerie, jewelry, cosmetics, underwear, Event & Party Supplies, DIY Supplies, Pet Supplies and Accessories (except scarves, bags and mermaid tail blankets). • Cosmetics if the seal has been opened. • Items marked as non-returnable. • Free gifts (This depends on the status of the item at the time of checkout). • Custom-made items. In addition, order cancellation for custom-made items is not supported. |
Return requests for returnable items:
 Wedding Dresses, Suits and Other Apparel |
|---|
| Items must be in new, unworn, unwashed, undamaged, unaltered condition, with original tags attached and hygiene stickers (if any) intact. |
 Human Hair Wigs |
| Items must be in new, unused, unwashed, undamaged, unaltered condition with original tags attached. Specifically, the item will be inspected for signs of washing, bleaching, cutting, or other alterations or damage. |
 Footwear, Bags and Luggage |
| Items must be returned in new, unused, undamaged condition along with the original branded box and all accessories (shoe buckles, shoelaces, dust bag, etc.). Shoes should only be tried on soft, clean surfaces. |
 Furniture |
| Items must be in new, unused, undamaged condition with the original packaging (including all accessories, instruction manuals and included parts). |
 Mobile phones, laptops, projectors, tablets and other electronic devices |
Items must be returned sealed and unactivated. Please remove all personal information from the item and place it back in the original packaging along with the instruction manual, accessories and any "free" gifts that came with the item. If the item is missing parts or in non-resalable condition upon return, we will not be able to refund you. If you wish to claim the manufacturer's warranty, we will help you contact the manufacturer. |
 Other categories |
| Items must be returned in completely new condition with the original packaging. |
3. How To Return Items?
1. Log in to your SHEIN User Account.
2. Go to "My Orders" and find the order containing the item(s) you want to return.
3. Click the "Return (Combined)" button, select the item(s) you want to return, state the reason and click "Next Step." Please note that some items cannot be returned as stated above.
4. Choose the "Return Method." Please note that due to courier restrictions, some return methods may not be available for specific items.
5. Choose the "Refund Method" and click "Submit"
6. In some cases, we reserve the right, at our sole discretion, to refund an item without requiring you to return it.
NOTE:
● If you want to return items from different orders, you can return them together. When the items you are returning meet the label-combining conditions, you can select all items in the COMBINED RETURN LIST. Remember to place all items to be returned in one package.
● If you need to return oversized or overweight items, or if you are returning from remote areas, you may need to arrange the return shipment yourself. In that case, you will need to pay the shipping fee in advance and keep the proof of shipment. After you have returned the item and it has passed our quality inspection, you can contact us to be reimbursed for the shipping fee.
4. What Are The Return Methods And Return Fees?
| Return Method | Return Document | Printer Required | Return Fee |
|---|---|---|---|
J&T Drop-off at store | Return Label | No | The cost per return label is 40,000 VND and will be deducted from your refund. |
J&T Door-to-door pickup service | Return Label | No | |
| Self-Return | Depends on your courier | You need to pay the return shipping fee directly to your courier, and we Do Not refund this cost. | |
NOTE:
● Do not send the return package directly to the sender's address on your original package or the address on our return label, as this is not the actual return address and may affect your refund.
● If you want to use the original shipping packaging for the return, please remove/cover the shipping label outside the packaging to avoid the return package being mistakenly sent back to you.
5. How To Modify A Return Request?
Go to "My Orders" → Tap "Returns" → Tap "Return & Refund History" → Tap "Details" → Tap "Modify Return Items," select the item(s) you want to add/remove, state the reason, and submit the request.
6. How To Find The Return Label/QR Code?
Go to "My Orders" → Tap "Returns" → Tap "Return & Refund History" → Tap "Details" → Tap "Save Label" to view and download the Return Label.
7. How To Cancel A Return Request?
Go to "My Orders" → Tap "Returns" → Tap "Return & Refund History" → Tap "Details" → Tap "Cancel Request."
8. When Will I Receive My Refund And Under What Conditions?
| Send return package | Receive return package | Quality inspection at warehouse | SHEIN refund | Financial institution processing time |
|---|---|---|---|---|
| 5-7 days | 5-7 days | 1 day | Usually takes 2-10 business days, depending on your financial institution. | |
When the returned item arrives at our warehouse, we will inspect and/or test the item. If we find that the item does not meet the return requirements, such as but not limited to having been washed, damaged, opened, activated, original attached tags removed, hygiene sticker damaged, or any other circumstances we deem unsuitable for resale, SHEIN will not be able to refund you.
● The refund will be transferred to your SHEIN Wallet or original payment account, as per your request.
● To ensure a smooth and timely refund process, please make sure that the item you return matches the details listed in your return request. Any discrepancies may cause delays or prevent us from processing your refund.
● Please carefully inspect the return item before sending it. We will not be responsible for the return of non-SHEIN items.
● If you receive a defective or damaged item, please contact Customer Service within 90 days of the order date. We will investigate the issue and provide an appropriate solution, including a refund if applicable.
You can click here to learn more about the Refund Policy.