What is a promo code?
A promo code is a code that customers can enter in the promo box at checkout to receive a discount on their purchase.
How to redeem a promo code
Step 1
At checkout, fill in your shipping address, select a payment method and delivery option. If you have a valid Promo Code, simply enter the Promo Code in the Promo Code box.
If you have reward points or your Wallet Balance is not empty, you can also apply the points to your order or check the Wallet Balance box.
Step 2
Click PLACE ORDER to pay for your now-discounted order.
How to get a promo code?
Register
If you have registered on our website with a valid email address, you will receive an email from us with your first coupon code.
Subscribe to newsletter
Another way to get a Promo Code is to subscribe to our newsletter and also ensure you are the first to know about our latest deals and style updates.
You can subscribe to the newsletter at the bottom of our homepage.
What are the conditions?
* Please use the Promo Code before it expires.
* Some Promo Codes may have requirements, such as a minimum purchase.
* Promo Codes cannot be applied to shipping fees and COD service fees.
* Customers can only redeem one Promo Code per order.
Coupon refund adjustment rules
SHEIN coupons with thresholds will be used based on the Actual Order Value. The Actual Order Value is the amount of your original order minus any Refund Value (i.e., the original amount of the refunded item(s)). The refund amount you receive will follow the policy below:
1. There are two possible scenarios if you request a refund after using a coupon:
1) If the Actual Order Value still meets the original discount threshold for the coupon you used, there will be no Refund Adjustment. You will return the applied coupon to us proportionally.
2) If the Actual Order Value does not meet the original discount threshold for the coupon you used, a Refund Adjustment will occur. The refund adjustment may result in a reduction of the amount we refund to you or an inability to refund you.
2. In the case of a Refund Adjustment:
a) For coupon(s) with more than one threshold, if the Actual Order Value meets another threshold of lower value, you will only need to refund us the difference between the value of the originally used coupon and the value of the coupon that was used based on the new Actual Order Value.
b) If the Actual Order Value no longer meets any discount thresholds after the refund, you will no longer be eligible for the discount, and you will need to refund us the value of the originally used coupon. The coupon you used will be returned to your Wallet according to the terms of the relevant coupon.
Example:
Suppose a coupon has two thresholds: For an Actual Order Value between ₫69,000 and ₫99,000, the applied discount is ₫6,000. For an Actual Order Value above ₫99,000, the applied discount is ₫15,000.
Scenario 1 (No Refund Adjustment):
Original order purchase value: ₫120,000
Refund Value: ₫20,000
Actual Order Value: ₫100,000 (i.e., ₫120,000 (original purchase value) minus ₫20,000 (refund value)).
The Actual Order Value still meets the original coupon threshold of ₫99,000, therefore, there will be no Coupon Return and No Refund Adjustment. You will receive a full refund of ₫16,700 (₫20,000 (Refund Value) minus ₫3,300 (the proportional percentage of the applied coupon)).
Scenario 2 (Refund Adjustment I):
Original order purchase value: ₫120,000
Refund Value: ₫30,000
Actual Order Value: ₫90,000 (i.e., ₫120,000 (original purchase value) minus ₫30,000 (refund value)).
The Actual Order Value does not meet the original coupon threshold of ₫99,000, so you are no longer entitled to the ₫15,000 coupon. However, the Actual Order Value still meets the ₫69,000 threshold, and you are entitled to the ₫6,000 coupon. The difference between the issued coupon and the eligible coupon after the refund will be ₫9,000. Therefore, we will deduct ₫9,000 from your refund. Accordingly, you will receive a refund of ₫21,000 (i.e., ₫30,000 (refund value) minus ₫9,000 (coupon difference)).
Scenario 3 (Refund Adjustment II):
Original order purchase value: ₫120,000
Refund Value: ₫70,000
Actual Order Value: ₫50,000 (i.e., ₫120,000 (original purchase value) minus ₫70,000 (refund value)).
The Actual Order Value does not meet the original coupon threshold of ₫99,000, so you are no longer entitled to the ₫15,000 coupon. The Actual Order Value also does not reach the ₫69,000 threshold, so you are not entitled to any coupon. Therefore, the full value of the coupon (₫15,000) must be refunded. Accordingly, we will deduct ₫15,000 from your refund. Therefore, you will receive a refund of ₫55,000 (i.e., ₫70,000 (refund value) minus ₫15,000 (coupon difference)).
These restrictions do not affect your right of withdrawal. You have the right to withdraw from the contract within 14 days. You may exercise this right by filling out the withdrawal form or contacting our customer service. The above restrictions apply to the additional voluntary return period of up to 45 days after purchase.