* In most cases, packages will be delivered within the estimated time. However, the actual delivery date may be affected by flight schedules, weather conditions, and other external factors. Additionally, if your order includes special items, such as pre-order products and/or customized products, the estimated delivery time will be longer. Please refer to the tracking information for the most accurate delivery date.

If you notice that your package has not been delivered within the estimated time, please contact customer service within 90 days from the payment date to have the above issues resolved. Please note: 1) If the tracking information shows that the package has been delivered but you have not received it, or 2) Your package is missing/has wrong items or other shipping issues, you should contact us within 60 days from the delivery date shown on the tracking information page. For product warranty inquiries, please refer to【Terms & Conditions】for more details.

* Please click the "Confirm Receipt" button within 6 months (from the shipping date). After that period, the button will turn gray and cannot be used to earn additional points.

Canceling items may affect the free shipping eligibility of your order. If after cancellation, your order no longer meets the free shipping criteria, you will need to pay the corresponding shipping fee.