Cash on Delivery (COD)
Vietnam

Cash on Delivery (COD) is a new service at SHEIN offered to our customers in Vietnam, which means paying when the courier delivers the goods to the customer, so that our customers can enjoy a better service.
1. ORDERING
Conditions for placing an order
Your total order amount is from 0₫ to 2.000.000₫
An accurate delivery address and mobile phone number are required.
The COD fee is 0₫ .

SMS Verification
The order is confirmed after you enter the verification code from the message sent to your mobile phone, and the code is valid for 30 minutes.
Due to abnormalities of the Mobifone carrier, the COD service is temporarily unavailable. To ensure your order is paid normally, please choose to pay by card or switch to another carrier to receive the verification code. Thank you.
Order Cancellation
You can cancel your order from 10 minutes to 6 hours after confirmation. If unsuccessful, it means the order has been processed for delivery. In this case, please contact customer service staff to try again.
2. Shipping & Delivery
Shipping
Orders placed on SHEIN will be shipped by different shipping companies, please refer to the detailed shipping time.https://www.shein.com.vn/Shipping-Info-a-280.html. Special delays may occur due to special circumstances. We will do our best to ship and deliver to you as soon as possible.
Delivery
The courier will deliver the goods to your address and collect the order payment on our behalf. Please prepare the exact amount in advance and make sure your mobile phone is not locked so that the courier can contact you.
3. Returns & Refunds
Returns
For more information about returns, please refer to (return policy) of ours.
Refunds
Refunds are processed within 5 business days after we receive your return package. For COD orders, the amount will be refunded to your SHEIN wallet and you can use it with coupon codes and reward points on your next purchase. Refunding the amount to the SHEIN wallet takes about 24 hours. Once the funds from your COD order have been refunded to your SHEIN wallet, the balance cannot be withdrawn or transferred to another account or bank card.