1. What is my Wallet?
It is a virtual wallet linked to your SHEIN account. If you return items and choose to receive wallet credits instead of using the original payment method for a cash refund, you will be able to access your wallet credits.
Wallet credits can be used for future SHEIN purchases or refunded to the original payment method at any time, subject to the terms and conditions.
2. Where Can I Check My Wallet Balance?
You can check your wallet balance by logging into your account on the SHEIN app or SHEIN website. Go to 'Me' > '
Wallet' on the SHEIN app, or 'My Assets' > '
My Wallet' on SHEIN.com.
3. How do I use my wallet?
You can check your wallet balance in the wallet at checkout, then apply it to your purchases. Please note that if the currency you choose to pay for your order is different from your wallet balance, your wallet balance will not appear on the checkout page.
4. If I have registered reward points and/or coupon codes, can I still use my wallet to pay?
Yes! You can use your wallet credits as well as coupons and reward points.
5. How do I withdraw funds from my wallet?
Simply click the WITHDRAW WALLET CREDIT button, enter the amount you wish to withdraw, then click SUBMIT to confirm. The amount will be returned to your account at the relevant payment processor or the credit card that made the original payment. Under no circumstances are we authorized to refund your wallet credits in cash (i.e., providing you with banknotes and coins).
6. How long will it take for the withdrawal to appear in my account?
It usually takes 1-5 business days for the funds to appear in your account with the relevant payment processor, or 7-14 business days for the funds to be returned to your credit card.
Please remember that the amount will be returned to the original account used for payment, whether it is a PayPal account, your account at another payment processor, or a credit card.
7. Can I withdraw Wallet Credit to another card?
If the original payment method you used when placing the order differs, the wallet credits cannot be withdrawn or refunded to other cards or accounts. The amount will be returned to your account at the relevant payment processor or the credit card used for the original payment.
8. Can I transfer my wallet balance to another SHEIN account?
Unfortunately, it is not possible to transfer wallet credits from one SHEIN account to another SHEIN account. If you wish to withdraw your wallet credit, you can use the wallet withdrawal function. The amount will be returned to your account at the relevant payment processor or the credit card that made the original payment.
9. Why can't I withdraw my Wallet Credit?
Please ensure that the amount you have entered to withdraw does not exceed the wallet credit amount. If you are still experiencing issues, please contact our "Customer Service Platform."
10. I have never used my Wallet Credit, why is my Wallet empty?
If you have paid using your wallet credit and have placed an unpaid order, the applied wallet credits will remain with the unpaid order.
To restore your wallet credit balance, simply cancel the order by clicking the "Cancel" button in My Orders, and the wallet credit will be refunded to your Wallet.