HOW TO EARN POINTS?
(1) Meet the word count, +5 points
(2) Upload image(s), +10 points
(3) Enter complete sizing information, +2 points
How to write a good review
(1) Description: describe how the product feels, the type of fabric, how to use it... and whether it is recommended. Provide other customers with valuable information.
(2) Attach photos: you can upload clear photos of the product. Even better if it's a photo showing the upper body wearing the product. Show what the product actually looks like in real life.
(3) Not too short, not too long: Written reviews must be at least 20 words and limited to 1,000 words. The ideal length is between 75 and 500 words.
Recommendations:
Upload 3 images
Use comment tags
Make sure images are clear
How can my review be selected to be featured in GAL & Style Gallery?
When your review is selected to be featured, you will receive an additional 50 points.
Tip: Including a try-on photo and ensuring all images are clear will increase your chances of being featured.
WHY WAS MY REVIEW REJECTED OR DELETED?
If your review does not comply with these guidelines, it may be rejected or deleted.
We cannot accept the following feedback:
1. The review is not about the product
2. The review contains inappropriate or offensive content
3. Inappropriate content - Reviews must not contain profanity, phone numbers, mailing addresses, non-SHEIN URLs, watermarked videos, or other people's material (including excessive quoting)
4. Hateful and offensive content - We do not allow reviews that show intolerance toward people in identity groups including race, gender, religion, sexual preference, or nationality. Customers are allowed to comment on products and question the expertise of the author, seller, or other customers as long as the customer is not threatening.
5. Promotion of illegal behavior - Reviews cannot encourage or support illegal behavior, including violence, illegal drug use, underage drinking, and child or animal abuse.
OTHER REGULATIONS
1. You can comment on an order within 180 days after placing the order; after 180 days, you will not be able to comment.
2. Products with the same SKU in an order can only be reviewed once;
3. Submitted text comments will be reviewed within 72 hours and published after passing review; image comments need to be submitted manually, please be patient.
Sincerity: We welcome your honest opinions about our products. We will not delete comments because they are critical. We believe that all useful information can help customers make purchasing decisions.
4. SHEIN strictly prohibits the submission of any dishonest and/or fraudulent reviews of products sold on our platform. When you submit a product review to us, you warrant that the review is true, honest, and accurate, to the best of your knowledge, and based on actual purchases you have made of the relevant product on our platform.
APPENDIX
Removal and/or Rejection of Reviews
SHEIN strictly prohibits the submission of simulated, dishonest, and fraudulent reviews related to products sold on its Platform. By submitting reviews of products on the Platform, you warrant and represent that such reviews are true, honest, and accurate to the best of your knowledge and based on actual purchases made on the Platform.
After review, if SHEIN determines that you have submitted fake reviews, reviews that violate this Review Policy, and/or fraudulent reviews generated using plug-in devices, SHEIN may, at its sole discretion, not award you any SHEIN points (including canceling and revoking any previously awarded points) for such reviews.
Suspension and Termination
In addition to the above and at its sole discretion and decision, SHEIN may also disable, suspend, freeze, and/or terminate your account on the Platform immediately without notice for your failure to comply with any of the terms set forth in this Review Policy or if SHEIN has reason to determine that you have engaged in fraudulent activities when submitting reviews on the Platform.
To the maximum extent permitted by applicable law, you understand and agree that SHEIN shall not be liable for any direct, indirect, consequential, or other losses you incur as a result of any restrictions on your account to submit reviews on the Platform.